24×7 power supply, complaints redressal in fixed time; cabinet to okay new consumer charter soon

Electricity consumers facing power cuts and delays in resolving complaints will soon get compensation from distribution companies as the government is in the process of bringing in a charter for consumer rights.

The proposed charter is part of a new tariff policy which is awaiting approval from the union cabinet following nod from a ministerial panel. It is aimed at providing 24×7 electricity to consumers. The charter would also cover prosumers, consumers producing power by installing rooftop solar panels and require discoms to collect power.

In an exclusive interview with Business Today, Union Minister of Power, New and Renewable Energy RK Singh said the government is working on making policies that are consumer-centric and bring attitudinal change among discoms to provide better services.

“There is a need for attitudinal change in the power sector and we are making policies consumer-centric. We are trying to bring this in two ways. One is the tariff policy and the other is that we are coming out with rules, rights of consumers,” the Minister said.

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