The Government proposes to bring in regulations that will give rights to the consumer to seek 24X7 electricity supply in their homes and provide them compensation for any deviation from the stated goal.
Sources said that a consumer charter has been introduced in the new tariff policy that has been finalised by the Power Ministry that clearly mandates role and responsibility for power distribution companies and states the rights of consumers.
The new tariff policy with added consumer charter has been placed for approval of the Cabinet by the Power Ministry. Once approved, the subordinate legislation would be placed in Parliament before it becomes operational bringing under its ambit state discoms over performance of providing 24X7 power to consumers.
“The policy would become model electricity generation and supply in the country and give citizens the right to seek uninterrupted power supplies or get compensated,” said a source in the power ministry.