Jammu and Kashmir Lieutenant Governor Manoj Sinha on Sunday inaugurated an e-Customer Care Service of the Kashmir Power Distribution Corporation Limited (KPDCL) to provide real-time enquiry and grievance redressal to power consumers in the Valley.
The new service will now allow customers to call and register their complaints regarding the power supply. The Customer Care Centre facilitated with modern technology will work round the clock to receive complaints through various modes such as telephone.
Speaking on the occasion, Sinha said: “With the functioning of the Customer Care Centre, the power supply grievances redressal mechanism has been institutionalised for handling power supply related complaints. Action taken reports will be generated to fix accountability and ensuring transparency.”
The Customer Care Centre will benefit the general public who can avail customer services through voice calling and messaging facility on five dedicated phone numbers catering to 50 lines at a time, he added.
Sinha was given a live demonstration about the functioning of Customer Care Centre.