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Like IRCTC Tejas Express, Indian Railways plans to compensate customers for delayed freight delivery; details

Good news for Indian Railways’ freight customers! Soon, they could be compensated for the late arrival of their goods, just like the Indian Railway Catering and Tourism Corporation (IRCTC), which pays compensation for delays in its Tejas Express trains.

The announcement was made by Piyush Goyal recently when talking of commitment to timely delivery. While speaking at the foundation day of the Dedicated Freight Corridor Corporation of India Limited (DFCCIL), the Railway Minister said that the national transporter should come up with a timetable for its freight trains, according to a PTI report.

For the first time in the history of Indian Railways, IRCTC has devised a plan whereby it pays compensation of Rs 100 to every passenger if its Tejas Express is delayed by more than an hour and a compensation of Rs 250 if it is delayed by more than two hours.

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