State energy minister Nitin Raut on Friday directed the state power utility firm, MSEDCL to make it convenient for over 1.5 crore residential consumers across state to register complaints regarding power failure from home.
Accordingly, the MSEDCL has come up with its quick, missed call and SMS service for its consumers to register complaints regarding the power failure through their mobile phone. The facility was started from Friday, said MSEDCL chief spokesperson Anil Kamble.
“It is mandatory that the consumer must have registered his mobile number along with the consumer number for registering the power failure complaint through missed call. The consumer has to give a missed call from his registered number to Mahavitaran on 022-41078500. On the basis of this missed call, the consumer number will be identified through a computerised system and accordingly a SMS will be sent to the consumer that the complaint is registered,” Kamble stated.
The consumers who have not yet registered their mobile number can send SMS through the number which they want to register by typing MREG
The MSEDCL also has a SMS complaint service. It is not mandatory to register the mobile number for registering a complaint through SMS. The complaint can be registered from any mobile number.