Amid the grim crisis nationwide due to the coronavirus COVID-19, RailTel is taking all possible measures to ensure uninterrupted services to Indian Railways and other clients. RailTel, a Mini Ratna PSU under the Ministry of Railways, handles crucial communication system, video conferencing and implementation of e-office platform as well storing important data for Indian Railways in its two data centres–Gurgaon and Secunderabad.
In the wake of the current crisis, RailTel has been making available the essential items and related supplies. It is proactive to ensure the availability of necessary items and the relative supply chain, for which the rail operations must be operated without any problems.
In such a scenario, it is more important to justify the operation of the network and data centre so that it does not interfere with communication and rail freight between all Indian Railways offices across the country. A large number of banks also depend on RailTel services for their data communication needs.
To run two data centres, 4 regional network operation centres and one central network operation centre, RailTel management has deployed a minimum physical workforce of 2–3 regular employees, for whom the roster has been prepared and the tasks are fixed on a rotation basis.
Boarding and lodging are arranged in RailTel premises or in residential areas close to RailTel offices so that employees do not need to travel extensively and use public transport. Most maintenance works have been transferred to RailTel’s internal network monitoring platforms and equipment and are being monitored closely.