The Rajasthan Electricity Regulatory Commission (RERC) issued the standards of performance regulations for the discoms on Friday under which the distribution companies have pay compensation to the consumers for failure in ensuring services.
As per the regulations, overhead line /overhead cable break down has to be rectified within four hours in cities, while six hours in urban areas and 10 hours in rural areas.
Distribution transformer failure has to be rectified within 8 hours in city and urban areas, while it is 24 hours in rural areas. Similarly, power transformer failure has to be put on track within 48 hours in city, urban and rural areas.
In case of failure of a licencee/franchisee to meet the Guaranteed Standards of Performance and completion within actual time as specified in these regulations as well as Supply Code Regulations, compensation should be payable to the consumer by the licensee/franchisee.