Waiting for a technician to arrive during outages or to manage other issues related to power bothers customers. Hence, in order to ensure a quality field service for Tata Power’s direct wire customers, the company has deployed Geographic Information System (GIS).
“As important, as it is to provide reliable and affordable power, it is equally important to provide simple and straightforward solutions to address customer grievance and complaints,” said Tata Power CEO and MD Praveer Sinha.
“It is backed by real time data analysis and prediction technology. It helps customers to track the technician along with his estimated time of arrival (ETA) scheduled to attend the complaints at any given location,” he said.
The Tata Power has also introduced ‘Know Your Electricity Consumption’ (KYEC) mobile application, which allows its customers in Mumbai to view, monitor and control their power consumption for any given hour, day and month.